Head of Client Success at Retail Insights
Core
Shape and execute the client success strategy, scale the client success and operations departments, and ensure delivery to all clients in a high-growth retail media environment.
Role type
Head of Client Success (Leadership)
Builds
Client success and operations functions for a retail insights platform
Domain
Retail media and industry conferences
Deliverable
client delivery
Required skills
Leadership experience in high-growth environments, project management, process creation, scaling client success/operations, analytical skills, automation implementation, commercial acumen, team mentoring
Preferred skills
Experience driving revenue growth, international expansion, product-led approach
Responsibilities
Onboard new clients, manage delivery process, report performance to clients, manage and mentor the client success team, build cross-departmental processes, implement people management best practices
Seniority
Senior, hands-on IC and leadership