Head of Client Success at HRtechX
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients in a high-growth HRtech startup.
Role type
Head of Client Success (Leadership)
Builds
Client success and operations functions for an HRtech community platform
Domain
HR Technology / B2B SaaS
Deliverable
client delivery
Required skills
Team leadership and scaling, Client success strategy, Operations scaling, Cross-departmental process building, Product-led approach, Project management, Automation implementation, Commercial acumen, People management
Preferred skills
Experience in high-growth startups, Revenue growth driving, International expansion
Technologies
Relevant operational tools
Responsibilities
Onboard new clients, manage the delivery process, report performance to clients, manage and mentor the client success team, implement people management best practices, build cross-departmental processes, create a product-led user journey
Seniority
Senior, hands-on IC with leadership responsibilities
