Success Manager – Partners @ PIA Automate IT – Remote
Core
Own a portfolio of MSP partners to drive product adoption, protect retention, and grow revenue through renewals and upsells.
Role type
Senior Customer Success Manager (Partners)
Builds
AI-first IT service desk automation platform for managed service providers
Domain
IT Service Management (ITSM) / SaaS
Required skills
Partner success, account management, SaaS renewals, upselling, CRM management, stakeholder management, consultative selling, risk mitigation
Preferred skills
MSP industry experience, ITSM platform familiarity (ConnectWise, Kaseya)
Technologies
ConnectWise, Kaseya, CRM tools
Responsibilities
Build tailored onboarding plans, manage renewals, identify churn risk, drive expansion opportunities, track partner health and ROI, relay product feedback, convert legacy support arrangements
Seniority
Senior, hands-on IC