Renewals Manager, Global Scaled Customer Success - Toronto
Core
Drive customer retention and manage the end-to-end renewal lifecycle for a high-volume SaaS portfolio, blending commercial acumen with customer insight to forecast renewals and execute scalable renewal motions.
Role type
Senior IC Renewals Manager (SaaS)
Builds
Renewal proposals, contract terms, and scalable renewal playbooks for Pigment's scaled segment
Domain
SaaS / Business Planning & Performance Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Commercial negotiation, churn risk identification, CRM management (Salesforce), renewal forecasting, stakeholder sentiment analysis, contract execution
Preferred skills
Scaled Customer Success models, FP&A or data/analytics product experience, Legal contract redlining
Responsibilities
Manage full renewal process including forecasting, commercial discussions, and contract execution; Analyze customer health and adoption to identify churn risks; Collaborate with CS and Sales on account strategies; Maintain accurate renewal data in CRM; Partner with Sales and Finance to optimize commercial structures; Contribute to scalable renewal playbooks and processes