Enterprise Implementation Specialist
Core
Lead customer onboarding from setup and configuration through integrations and launch to ensure quick go-live and early adoption.
Role type
Enterprise Implementation Specialist
Builds
Customer onboarding journeys for SaaS solutions
Domain
SaaS / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer onboarding, SaaS implementation, cross-functional collaboration, project management, troubleshooting, adaptability
Preferred skills
Experience in restaurants or hospitality, familiarity with conversational AI or voice technology
Responsibilities
Serve as primary point of contact during onboarding, guide customers through setup and integrations, launch customers within two weeks, remove onboarding friction, maintain momentum post-launch, collaborate with Sales and Support teams
Seniority
Mid-level, hands-on IC
