Onboarding Specialist
Core
Guiding hospitality venues through the launch and setup of the Bite digital ordering platform.
Role type
Onboarding Specialist (Customer Success)
Builds
Customer accounts and operational setups for hospitality venues
Domain
Hospitality technology / SaaS
Deliverable
product features
Required skills
Customer communication, DNS record management, technical configuration, process documentation, multi-tasking
Preferred skills
SaaS experience, basic HTML knowledge, Canva template usage
Technologies
DNS, Canva, HTML
Responsibilities
Configure customer accounts to meet operational needs, assist with DNS and web domain changes, manage and reduce Time to Launch (TTL), collaborate on process improvements, prepare launch promotional assets, document onboarding steps
Seniority
Individual Contributor
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