AI Onboarding Specialist - Home Services
Core
Implementing and configuring AI agents for local businesses, managing account connections, and driving product adoption during the initial 30-day onboarding period.
Role type
Customer Onboarding Specialist (AI Implementation)
Builds
AI agent implementations and customer integration workflows
Domain
SaaS / AI Agents / Home Services
Deliverable
client delivery
Required skills
AI technologies (LLMs, Voice AI, automation platforms), customer onboarding/implementation, project management, problem-solving, data analysis
Preferred skills
Gainsight, Salesforce, SaaS experience
Responsibilities
Primary contact for new customers during first 30 days, manage potential escalations, coordinate account connections and integrations, implement and configure AI agents, conduct full-team trainings for client locations, ensure effective hand-off to CSMs, resolve client issues, build new internal processes
Seniority
Individual Contributor, 1-2 years experience