Mid-Market Customer Success Manager - EMEA
Core
Implement, train, and support adoption of Ashby (hiring software) for mid-market customers in EMEA, managing 4-8 week implementations and driving engagement.
Role type
Mid-Market Customer Success Manager
Builds
High-touch customer experience and adoption of complex SaaS product
Domain
B2B SaaS / HR Tech / Recruiting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success, complex technology implementation, stakeholder management, product expertise, training/teaching, data analysis, process improvement
Preferred skills
Recruiting experience, technical curiosity, cross-functional collaboration
Technologies
Ashby, CRM, SaaS tools
Responsibilities
Manage 60+ mid-market customers with $1.5M+ ARR, lead 4-8 week implementations, create tailored training and product walkthroughs, act as voice of the customer to internal teams, craft repeatable processes for scaling
Seniority
Mid-level, hands-on IC
