2 Strategic Customer Success Manager Americas
Core
Guide Ashby's biggest enterprise customers to improve product adoption and increase customer health for high-growth organizations and public companies.
Role type
Senior Strategic Customer Success Manager (Enterprise SaaS)
Builds
Deep consultative partnerships and product adoption for enterprise hiring software
Domain
Enterprise HR Tech / SaaS
Deliverable
product features
Required skills
B2B SaaS customer success (5+ years), managing strategic accounts ($2m+ ARR), multi-threading stakeholders, product configuration, training design, data analysis, workflow project management
Preferred skills
Recruiting or hiring management background, experience with complex configurable products
Technologies
Ashby platform, CRM systems
Responsibilities
Drive product adoption and retention for top-tier enterprise clients, tailor product configuration to solve specific hiring challenges, create training materials, iterate on customer success playbooks, manage internal CRM updates and data tracking
Seniority
Senior, hands-on IC
