Mid-Market Customer Success Manager
Core
Drive customer adoption, retention, and growth for Handshake's Commercial segment (SMB and Midmarket companies) by managing onboarding, QBRs, and product value realization.
Role type
Mid-Market Customer Success Manager
Builds
Handshake platform adoption and retention for recruiters and educational institutions
Domain
SaaS / EdTech / Recruiting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, churn risk mitigation, QBR execution, upselling/cross-selling, stakeholder management, data analysis, process optimization
Preferred skills
SaaS startup experience, recruiting industry experience
Technologies
Handshake platform
Responsibilities
Manage portfolio of 60-75 accounts, own customer onboarding, drive product adoption, build relationships with customer Directors and above, execute customer success plans, run QBRs, identify upsell opportunities, collect feedback for product improvement, ensure renewals, optimize team processes
Seniority
Mid-level, hands-on IC