Customer Success - Enterprise Engagement Manager
Core
Lead strategic customer engagements for a commerce intelligence platform, delivering business value and ROI through supply chain analytics and data unification.
Role type
Senior Enterprise Engagement Manager (Customer Success)
Builds
Strategic business partnerships and repeatable analytical processes for enterprise clients
Domain
SaaS / Commerce Intelligence / Supply Chain Analytics
Required skills
Strategic account management, consultative selling, supply chain analytics, executive stakeholder management, project management, data analysis, ROI demonstration, user training and onboarding, cross-functional collaboration, mentoring
Preferred skills
Experience in management consulting, quantitative academic background, ability to influence product roadmap
Technologies
ERP systems, ecommerce platforms, distributors data, Alloy.ai platform
Responsibilities
Lead and grow strategic accounts with VP/C-level stakeholders; Act as primary point of contact from kickoff to renewal; Collaborate to build long-term business partnerships; Support implementation, training, and onboarding; Deliver short-term objectives and keep projects on track; Monitor customer activity and drive business growth; Surface expansion opportunities; Conduct business value reviews; Execute and present value-driving analysis; Act as internal voice of the customer; Partner on product and marketing initiatives; Coach and mentor other Customer Success Managers
