Product Support Specialist - East Coast
Hybrid
Core
Handle customer inquiries via phone, chat, and email to resolve issues and guide users toward solutions for Tekmetric's auto repair shop management software.
Role type
Customer Support Specialist
Builds
Tekmetric cloud-based software for auto repair shops
Domain
SaaS / Auto Repair Industry
Deliverable
client delivery
Required skills
verbal and written communication, empathy, organization, problem-solving, software navigation, basic financial concepts
Preferred skills
hospitality background, team sports/athletics experience
Responsibilities
Answer customer questions across multiple channels, document bugs and collaborate with development, update tickets and logs, invite customer feedback, meet performance goals, support teammates
Seniority
Entry-level / Junior