Retail Support Specialist
Core
Provide Tier 2 technical support to retail stores and support New Store Opening (NSO) activities, ensuring reliable retail technology operations.
Role type
Tier 2 IT Support Specialist
Builds
Retail store technology infrastructure and POS systems
Domain
Retail / IT Support
Required skills
troubleshooting, problem-solving, ticket management, process adherence, vendor coordination, documentation, multi-priority management
Responsibilities
Troubleshoot hardware, software, network, and POS issues; manage assigned tickets to resolution; follow established troubleshooting processes and escalation paths; coordinate with vendors and internal IT teams; support hardware/software deployments and refreshes; contribute to knowledge base articles and documentation updates.
Seniority
Individual Contributor