L1 Tech Support (NSS) - Atlanta
Core
Provide first-level technical support and customer service via inbound phone calls, troubleshooting order, system, hardware, software, and account-access issues.
Role type
L1 Technical Support Specialist (Call Center)
Builds
Resolved support tickets and maintained user access for a retail client
Domain
Retail technology and customer support
Required skills
Troubleshooting, problem-solving, verbal communication, customer service, multitasking, password reset, Active Directory management, hardware/software support
Preferred skills
Hardware/software/account administration support, point-of-sale systems experience, call center performance goals achievement (via careerplan.io/jobs/g2862b61-l1-tech-support-nss-atlanta-at-kforce-technology-staffing)
Technologies
Active Directory, Ethernet, Hardware Support, AI LESS
Responsibilities
Respond to inbound support requests from customers and employees, Troubleshoot order, system, hardware, software, and account-access issues, Document interactions and escalate complex issues when needed, Troubleshoot Active Directory and manage associate user groups that affect email and access, Provide technical support for the Asset Protection Information System (APIS), Reset store-user passwords and resolve login-access issues
Seniority
Entry-level to Junior, hands-on IC