Copy of Customer Success Manager (German-speaking)
Core
Partner with enterprise customers in the DACH market to ensure successful adoption of Udemy Business and help them achieve strategic learning and development goals.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Udemy Business platform adoption and engagement for enterprise clients
Domain
EdTech / Enterprise Learning & Development
Required skills
Account management, Customer advocacy, Customer engagement, Customer retention, Customer value realization, Data analysis, Risk management, Strategic communication, Strategic planning, Commercial acumen
Preferred skills
Experience in HR, Learning & Development, or Talent Management
Technologies
Single Sign-On (SSO), APIs
Responsibilities
Manage a portfolio of enterprise-level Udemy Business customers across the DACH market, Serve as a subject matter expert on the Udemy Business platform, Build and maintain trusted relationships at executive level, Partner closely with Sales to develop account strategies, Drive adoption and engagement by designing internal promotion programmes, Monitor customer health and platform usage metrics
Seniority
Senior, hands-on IC
