Strategic Account Manager
Core
Cultivate long-term relationships with high-value strategic customers to drive retention, revenue growth, and customer satisfaction.
Role type
Senior Strategic Account Manager
Builds
IT and security management software solutions for Managed Service Providers (MSPs) and internal IT organizations
Domain
IT Management / Cybersecurity / SaaS
Deliverable
client delivery
Required skills
strategic relationship management, account growth (upsell/cross-sell), retention and renewal management, executive business reviews, cross-functional collaboration, market insights, commercial acumen, negotiation, strategic account planning
Preferred skills
IT management software background, cybersecurity solutions knowledge, MSP ecosystem familiarity, CRM tools (Salesforce), data analytics platforms
Technologies
Salesforce
Responsibilities
Serve as primary liaison for high-value key accounts; Identify expansion opportunities and drive upsell/cross-sell initiatives; Proactively manage contract renewals; Represent customer voice internally; Lead executive business reviews (EBRs); Partner with Sales, Product, and Support teams; Monitor industry trends and competitive landscape
Seniority
Senior, hands-on IC