Customer Success Manager I | Poland
Core
Drive customer success, retention, and growth for ExtraHop's Network Detection and Response (NDR) platform by managing relationships, onboarding, and strategic engagement.
Role type
Customer Success Manager
Builds
Customer success plans, engagement strategies, and product adoption for NDR solutions
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
German (fluent), English (fluent), relationship management, contract renewal, onboarding, stakeholder engagement, product roadmap input, cross-functional collaboration, project management, documentation
Preferred skills
Cyber Security or Networking training, sales experience, community platform management
Technologies
ExtraHop NDR, NPM, IDS, community platforms
Responsibilities
Analyze customer requirements to promote high-value application of ExtraHop; secure contract renewals and identify growth opportunities; lead new customer onboarding; assess and document customer health; host recurring business reviews; champion customer needs to product teams; recognize expansion opportunities and engage Sales.
Seniority
Individual Contributor, Mid-Level