Customer Success Engineer, Scaled
Core
Drive product adoption and ensure customer success for enterprise telemetry infrastructure through tailored 1:1 engagements and scalable 1:many initiatives.
Role type
Scaled Customer Success Engineer (Technical Account Management)
Builds
Digital enablement programs, customer adoption strategies, and feedback loops for AI telemetry platforms
Domain
Data Observability, Security, Cloud Infrastructure (SIEM, APM, Logging)
Required skills
Data observability and security expertise, technical troubleshooting, strategic customer engagement, data analysis, content creation, cross-functional collaboration, project management
Preferred skills
Cloud provider experience (AWS, Azure, GCP), Data Engineering/Analytics platform administration (Splunk, Elastic, Datadog, Snowflake), Customer Success tools (Gainsight)
Technologies
SIEM, APM, logging, metrics, AWS, Azure, GCP, Splunk, Elastic, Datadog, Snowflake, Gainsight
Responsibilities
Develop customized adoption plans, provide technical guidance and troubleshooting, contribute to webinars and educational materials, identify churn risks, analyze customer data, and report on engagement metrics
Seniority
Mid-Senior, hands-on IC with strategic scope
