Care Companion I
On-site
Core
Guide members through their family-forming journeys via phone and email support, helping them navigate fertility treatment, adoption, and other paths to parenthood.
Role type
Customer support specialist (healthcare/fertility)
Builds
Member support for fertility and family-building care programs
Domain
Healthcare / Fertility services
Deliverable
client delivery
Required skills
Empathy, phone support, email support, Zendesk, eligibility verification, case escalation
Preferred skills
Spanish language, call center KPIs, CRM platforms, family-forming domain experience
Responsibilities
Respond to member inquiries via phone and email, document interactions in Zendesk, escalate complex cases, meet response time and quality benchmarks, flag trends for process improvement
Seniority
Entry-level to Junior