Customer Care Associate
Core
Frontline member care and customer support for a women's health company leveraging vaginal microbiome testing and AI-powered personalized care.
Role type
Customer Care Associate (Frontline Support)
Builds
End-to-end customer journey from kit ordering to results and treatment
Domain
Women's health / Precision medicine / Digital health
Deliverable
Dashboards & analysis | client delivery
Required skills
Triage judgment, empathetic communication, process optimization, multi-tasking, proactive problem solving, data monitoring
Preferred skills
Healthcare experience, startup environment experience, women's health interest
Technologies
Internal trackers, dashboards, support tools
Responsibilities
Own live queue across email and chat with first-response target under 24 hours, deliver 1-touch resolution, track user journey for proactive updates, monitor delivery and lab exceptions, partner with supply chain and logistics to resolve fulfillment issues, collect recurring issues to drive process fixes, maintain SOPs and knowledge base
Seniority
Junior to Mid-level, hands-on IC
