Director, Sales Strategy & Operations
Core
Director leading sales and customer success operations, planning, and strategy for the Americas region to drive a scalable go-to-market engine.
Role type
Senior Director, Sales & Customer Success Operations
Builds
Americas go-to-market engine, sales operating cadence, customer lifecycle processes, and retention/expansion strategies
Domain
Enterprise SaaS / Digital Operations
Required skills
GTM strategy, sales operations, customer success operations, forecasting, pipeline management, territory design, quota setting, retention analytics, executive communication, team leadership, business modeling
Preferred skills
Cloud computing experience, Product Led Growth, Enterprise Selling, AI/automation tools, Salesforce, Tableau, Anaplan, Gong, Snowflake
Responsibilities
Lead sales planning and translate company strategy into a scalable Americas go-to-market engine; Run the operating cadence including forecast calls, pipeline inspection, deal reviews, and QBRs; Drive seller productivity by identifying friction and scaling best practices; Own Customer Success operating metrics (GRR/NRR, churn, renewal rates) and lifecycle processes; Lead, coach, and develop a high-performing team of sales and CS operations professionals; Partner with IT and stakeholders to evolve processes and systems without owning the technology stack.
Seniority
Director, hands-on IC with strategic oversight
