Technical Account Manager, Commercial
Core
Trusted technical advisor for federal and commercial customers, managing the relationship from deployment through adoption, optimization, and renewal for a secure mobility SaaS platform.
Role type
Senior Technical Account Manager (Commercial & Federal)
Builds
Customer adoption, environment configuration, and security compliance for enterprise mobility solutions
Domain
Cybersecurity, Secure Mobility, Federal/Government IT
Required skills
Technical account management, Identity and Access Management (SSO, SAML, PIV/CAC), Cloud administration (AWS, Azure, GovCloud), Enterprise IT/Security, Escalation management, Salesforce/Jira/Confluence proficiency
Preferred skills
Federal agency support experience, FedRAMP/NIST/STIG knowledge, Mobile/VDI/MDM expertise, Security/Cloud certifications (Security+, CISSP, AWS, Azure), High-growth SaaS background
Technologies
AWS, Azure, Salesforce, Jira, Confluence, SAML, PIV/CAC, Intune, Workspace ONE
Responsibilities
Serve as primary technical point of contact for assigned customer portfolio; Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments; Advise on identity and access integration, app delivery, device policies, and network configuration; Own technical escalations and drive issues to resolution; Lead technical check-ins, platform health reviews, and QBRs; Monitor usage and environment health to spot risk early; Provide configuration evidence for ATO and compliance reviews; Plan and coordinate upgrades within customer change control processes; Train customer administrators and systems integrator staff; Identify expansion opportunities and support renewals; Build reusable assets like runbooks and deployment guides.
Seniority
Senior, hands-on IC
