Sr Technical Account Manager, US Federal, Enterprise Support
Core
Sr Technical Account Manager serving as strategic technical advisor to US Department of Defense customers, owning support strategy and guiding cloud adoption.
Role type
Senior IC Technical Account Manager (US Federal)
Builds
Cloud strategies, operational roadmaps, and resilience assessments for mission-critical DoD organizations.
Domain
US Federal Government / Cloud Infrastructure & Security
Deliverable
client delivery
Required skills
Distributed application design/implementation/operations, Technical engineering, Security clearance management, Incident response coordination, Architecture guidance, Strategic cloud adoption planning
Preferred skills
AI/ML operational parameters, AWS Well-Architected Framework, Risk Management Framework, Secure Cloud Computing Architecture, Infrastructure-as-code, DevOps practices, Mentoring engineers
Technologies
AWS (compute, storage, databases, networking, security, containers, serverless, AI/ML), IL5/IL6 environments, ADC-region environments
Responsibilities
Build trusted relationships with DoD technical and executive stakeholders, Conduct proactive operational reviews and health assessments, Lead incident management as customer advocate, Guide customers through architecture decisions using AWS Well-Architected Framework, Develop strategic cloud adoption roadmaps, Collaborate with AWS service teams to influence product improvements
Seniority
Senior, hands-on IC