Technical Support Engineer
Core
Provide enterprise-level technical support and troubleshooting for Cribl's telemetry and observability platform to help customers manage and analyze real-time data.
Role type
Senior Technical Support Engineer (Enterprise)
Builds
Customer success and resolution of complex technical issues for enterprise clients
Domain
Observability, Telemetry, Big Data, Cloud Infrastructure
Deliverable
client delivery
Required skills
Expert troubleshooting, problem-solving, Linux, AWS, Azure, Networking, API, Regular Expressions, JavaScript, Big Data solutions
Preferred skills
Splunk, Elastic, Kafka, Kinesis, Windows, GCP
Technologies
Cribl, Linux, AWS, Azure, Splunk, Elastic, Kafka, Kinesis, JavaScript, Regular Expressions
Responsibilities
Diagnose and resolve customer issues across multiple channels, document knowledge base articles and tech notes, mentor other support engineers, escalate unresolved issues to internal teams, provide feedback on product insights
Seniority
Senior, hands-on IC
