Strategic Account Manager
Core
Cultivate long-term relationships with high-value strategic customers to drive retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor.
Role type
Senior Strategic Account Manager (SaaS/IT Services)
Builds
Long-term strategic partnerships and revenue growth for key accounts
Domain
IT Management Software & Cybersecurity for MSPs
Deliverable
client delivery
Required skills
Strategic account management, upsell and cross-sell, contract renewal management, executive stakeholder engagement, business review leadership, cross-functional collaboration, market insights analysis
Preferred skills
IT management software background, cybersecurity solutions knowledge, CRM tools proficiency, data analytics platforms
Technologies
Salesforce
Responsibilities
Develop strategic engagement plans for key accounts, identify expansion opportunities, manage contract renewals, represent customer voice internally, lead executive business reviews, partner with Sales/Support/Product teams, monitor industry trends
Seniority
Senior, hands-on IC