Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract

IrelandContract2026-10-22 → 2026-11-10

Core

Support Turkish-speaking enterprise customers in EMEA through structured engagement sessions to drive retention, adoption, and expansion.

Role type

Customer Success Specialist (Turkish Speaking)

Builds

Customer retention and adoption for enterprise learners on the Coursera+Udemy platform

Domain

EdTech / Enterprise Learning

Required skills

Turkish (business-level), Customer Success Management, Customer Engagement, Customer Retention, Data Analysis, Cross-functional Collaboration, Process Optimization

Preferred skills

SaaS experience, Ambiguity navigation, Analytical mindset

Technologies

Customer Success platforms, Analytics tools

Responsibilities

Lead engagement sessions connecting customer goals to measurable value, Use analytics to surface risks and opportunities, Partner with Sales/Renewals/Support to resolve issues, Manage queue of CTAs and tickets, Translate customer feedback into product insights, Refine pooled service model processes

About Coursera

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institu