Senior Onboarding Manager, Customer Experience
Core
Lead onboarding for Figma's largest B2B SaaS customers from pre-sales to closeout, partnering with Sales and Support to ensure immediate success and product adoption.
Role type
Senior Customer Success Manager (Onboarding)
Builds
Customer onboarding processes, enablement resources, and training materials for enterprise clients
Domain
B2B SaaS / Design Collaboration
Deliverable
client delivery
Required skills
B2B SaaS customer-facing experience, project management, consultative sales support, cross-functional collaboration, metrics analysis, content development
Preferred skills
Design systems knowledge, Figma product familiarity, UX/UI background, Design Ops experience, Frontend Development background
Responsibilities
Manage end-to-end onboarding timelines for key accounts, partner with Account Executives for smooth handoffs, collaborate with Technical Account Managers and Product Support, report on onboarding metrics and feedback, develop customer training content, act as a trusted advisor on product best practices