Customer Success Manager
Core
Enterprise Customer Success Manager serving as a trusted advisor to guide complex enterprise customers through their digital transformation journey and drive adoption of real-time operations.
Role type
Senior Enterprise Customer Success Manager
Builds
Adoption paths, business reviews, training sessions, and strategic interactions for enterprise clients
Domain
B2B SaaS / Digital Operations / IT Monitoring
Required skills
B2B SaaS experience, consulting skills, C-level stakeholder management, ROI modeling, risk forecasting, change management
Preferred skills
IT enterprise architecture knowledge, DevOps principles, product roadmap influence, technical communication
Technologies
PagerDuty Platform, AI agents, automated workflows
Responsibilities
Build executive-level trusted advisor relationships, demonstrate hands-on product knowledge, produce adoption paths, deliver business value and innovation, lead cross-functional post-sales teams
Seniority
Senior, hands-on IC
