Technical Account Manager, UK-PS Enterprise Support
Core
Trusted advisor and cloud operations architect for enterprise-level AWS customers, crafting strategies to drive adoption and ensure operational health.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Cloud adoption strategies, operational health plans, and customer value initiatives for enterprise accounts.
Domain
Cloud computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Technical engineering, distributed systems troubleshooting (compute/storage/networking/CDN/databases/DevOps/big data/analytics/security/applications), strategic planning, risk management, workshop facilitation
Preferred skills
AWS services experience, internal enterprise or external customer-facing technical lead experience
Technologies
AWS services, distributed systems
Responsibilities
Build solutions and provide technical guidance to customers; Ensure AWS environments remain operationally healthy; Develop trusting relationships with customers; Drive technical discussions on incidents, trade-offs, and risk management; Consult with partners from developers to C-suite; Collaborate with Solutions Architects and Sales teams; Proactively find opportunities for customers to gain additional value; Solve problems across different customers migrating to the cloud; Uplift customer capabilities through enablement sessions.
Seniority
Senior, hands-on IC