Technical Support Engineer (Bengaluru, India)
Core
Diagnose and resolve complex technical issues for Figma's design collaboration platform, acting as a bridge between customers and engineering teams.
Role type
Senior Technical Support Engineer (SaaS)
Builds
Scalable support workflows, internal documentation, and knowledge systems to improve product reliability and customer experience.
Domain
SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
Troubleshooting and debugging, REST APIs, OAuth authentication, JavaScript/TypeScript, HTML/CSS, React, Systems thinking, Root cause analysis
Preferred skills
Experience with design tools (Figma, Adobe Suite, Sketch, Framer)
Responsibilities
Diagnose complex product issues via chat/email/video, own end-to-end resolution of high-impact bugs, recommend improvements to debugging workflows, collaborate cross-functionally to create internal documentation, act as the voice of the customer to advocate for product improvements.
Seniority
Mid-Senior, hands-on IC
