APAC Lead, CSM
Core
Lead and develop the Customer Success team in India while personally managing a portfolio of ~30 enterprise cloud security accounts to drive adoption, retention, and growth.
Role type
Senior IC Customer Success Team Lead (Player/Coach)
Builds
Customer success plans, QBRs/EBRs, renewal forecasts, and team enablement processes for cloud security SaaS.
Domain
Cybersecurity / Cloud Security / Enterprise SaaS
Required skills
Team leadership and coaching, Customer Success strategy, Account management, Revenue forecasting, Stakeholder management, Cloud security knowledge, Salesforce proficiency
Preferred skills
Experience with AWS/Azure/GCP, AI-powered tools, Workflow automation
Technologies
Salesforce, AWS, Microsoft Azure, Google Cloud
Responsibilities
Lead, coach, and develop a team of Customer Success Managers; Manage own portfolio of ~30 accounts driving adoption and retention; Develop and execute Customer Success Plans and lead QBRs/EBRs; Own renewal forecasting and risk management; Act as escalation point for complex customer challenges; Drive Customer Success best practices and processes.
Seniority
Senior, hands-on IC with team leadership
