Senior Customer Success Manager
Core
Retain, grow, and develop a regional portfolio of clients by helping them leverage the Selligent platform for Consumer First Marketing programs.
Role type
Senior Customer Success Manager (Account Management)
Builds
Incremental usage of Selligent platform products and services for client marketing strategies
Domain
Marketing Technology (MarTech) / Email & SMS / Personalization
Deliverable
client delivery
Required skills
Email/SMS/Push Notifications/Website personalization expertise, Account management, Cross-functional collaboration, Project planning, Strategic consulting, Contract negotiation
Preferred skills
Experience with competitive system migrations, Onboarding new clients
Technologies
Selligent Marketing Cloud (Selligent platform)
Responsibilities
Retain and grow accounts through daily/weekly interaction and periodic onsite visits, Identify opportunities to improve client marketing strategy via Zeta Global products, Consult and participate in sales cycle (proposals, scoping, pricing, demos, negotiations), Partner with cross-functional teams (Technical Architects, Deliverability experts) for solution delivery, Collaborate with partners to drive product adoption, Onboard new clients and ensure smooth transition from competitive systems
Seniority
Senior, hands-on IC