Director, Sales Strategy & Operations
Core
Director leading sales and customer success operations, strategy, and forecasting for the Americas region.
Role type
Senior IC Director, Sales & Customer Success Operations
Builds
Scalable, repeatable Americas go-to-market engine spanning Commercial, Mid-Market, and Enterprise segments
Domain
SaaS / Enterprise Software / Digital Operations
Required skills
GTM strategy, sales operations, customer success operations, forecasting, pipeline management, territory design, quota setting, compensation design, lifecycle management, data analytics, executive communication
Preferred skills
Management consulting, cloud computing, Product Led Growth, enterprise selling, AI tools, Salesforce, Tableau, Anaplan, Gong, Snowflake
Technologies
Salesforce, Tableau, Anaplan, Gong, Snowflake
Responsibilities
Lead sales planning and translate company strategy into a scalable go-to-market engine; Run the operating cadence including forecast calls, pipeline inspection, deal reviews, and QBRs; Drive seller productivity and remove friction from the sales motion; Own Customer Success operating metrics and reporting including GRR/NRR, churn, and renewal rates; Design and operationalize customer lifecycle processes including onboarding, health scoring, and renewal management; Lead, coach, and develop a high-performing team of sales and customer success operations professionals; Partner with IT and stakeholders to evolve processes and systems supporting Sales and CS organizations
Seniority
Director, hands-on IC with strategic oversight
