SMB Onboarding Manager
Core
Lead SMB customers through the end-to-end onboarding process for Connecteam's workforce management platform, ensuring adoption and driving retention.
Role type
SMB Onboarding Manager (Customer Success)
Builds
Adoption and implementation of workforce management software for small and growing businesses
Domain
SaaS / Workforce Management
Required skills
SaaS onboarding, implementation, or customer-facing experience, SMB client management, presentation and training, project management, market growth strategy
Preferred skills
UK market experience, startup environment experience
Technologies
Connecteam platform
Responsibilities
Manage end-to-end onboarding from kick-off to activation, deliver tailored training sessions remotely and on-site, guide customers to quick wins, identify at-risk clients and mitigate churn, collaborate with Product and Development teams, optimize onboarding processes, grow the UK market
Seniority
Mid-level, hands-on IC
