Senior Customer Success Manager, Business Strategy & Adoption
Core
Senior Customer Success Manager driving business strategy, adoption, and retention for global enterprise clients using IonQ's quantum computing platform.
Role type
Senior Customer Success Manager (Business Strategy & Adoption)
Builds
Quantum computing solutions for computing, networking, sensing, and security across industries like pharma, finance, and defense.
Domain
Quantum Computing / Deep Tech
Deliverable
production ML models
Required skills
Strategic account management, lifecycle planning, data-driven analytics, commercial offer development, executive communication, quantum technology knowledge, subscription business models, cross-functional collaboration, standards body representation, domain expertise (finance/pharma/healthcare/operations research)
Preferred skills
Global or public sector customer experience, consultative/advisory practice background, AI/ML experience, data-driven strategy implementation
Technologies
Trapped ion quantum computers, cloud providers, analytics tools
Responsibilities
Act as primary business contact for global strategic accounts; build and deliver lifecycle plans for customer quantum journeys; define KPIs and health scores to reduce churn; shape new service offerings and drive renewal/expansion; translate technical capability into business value; represent IonQ on industry standards bodies and government committees.
Seniority
Senior, hands-on IC with strategic influence