Associate Customer Solutions Manager
Core
Own the full post-sale customer experience including onboarding, project delivery, ongoing support, and long-term account growth for design-to-manufacturing solutions.
Role type
Associate Customer Solutions Manager (B2B SaaS)
Builds
Customer onboarding, project implementations, integrations, workflow buildouts, and expansion rollouts for manufacturing/engineering organizations.
Domain
B2B SaaS / Design-to-manufacturing lifecycle / Aerospace, defense, or energy
Required skills
B2B SaaS customer success, project management, customer support/troubleshooting, PLM/MES/ERP systems, manufacturing/engineering domain knowledge, executive communication, risk management, cross-functional collaboration
Preferred skills
Aerospace, defense, or energy industry experience, extensive travel availability
Technologies
PLM, MES, ERP
Responsibilities
Lead new customer onboarding from kickoff to go-live; manage end-to-end customer projects including implementations and integrations; serve as first line of support and triage technical issues; build relationships with executive sponsors to drive renewals and expansion; drive product adoption and lead business reviews; advise customers on best practices and process design; manage risks and escalations; capture customer feedback to shape product roadmap.
Seniority
Mid-level, hands-on IC