Desktop Standard Workplace Services Engineer
Core
Level 2 SME providing core technical support for desktop services, ensuring end-user machine health and stability in enterprise environments.
Role type
Senior IC Desktop Standard Workplace Services Engineer
Builds
Stable operating conditions for end-user machines and 24x7 support services
Domain
IT Services / Enterprise Desktop Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows troubleshooting, SCCM/Intune administration, Active Directory/Group Policy, PowerShell scripting, network troubleshooting, capacity analysis, stakeholder management, SOP creation, automation initiatives
Preferred skills
Aternity/Nexthink analytics, ServiceNow reporting, PowerShell automation, junior team supervision
Technologies
Windows, SCCM, Intune, Active Directory, ServiceNow, Aternity, Nexthink, PowerShell
Responsibilities
Provide 24x7 incident and change support for Windows servers; supervise junior engineers and create training guides; diagnose and resolve software/hardware issues; establish workstations and assess connectivity; monitor systems and perform capacity analysis; identify and drive automation opportunities; maintain SOPs and knowledge base documentation; prepare analytical reports using ITSM tools.
Seniority
Senior, hands-on IC with mentorship responsibilities