Endpoint Operations Engineer, Associate - Enterprise Technology
Core
Design, operate, and continuously improve enterprise endpoint environments to deliver secure, stable, and high-performing end-user experiences for on-premise and cloud-managed devices.
Role type
Senior Endpoint Operations Engineer (Enterprise Technology)
Builds
Enterprise endpoint platforms, virtual desktops, and device management solutions for global organizations.
Domain
Enterprise IT Operations, Endpoint Management, Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Endpoint architecture and operational leadership, Automation and reliability engineering, Analytical problem solving, Root cause analysis, Incident response, Scripting (PowerShell), Cross-functional collaboration
Preferred skills
Infrastructure-as-code (Terraform), Process automation (Leapwork), AI tool utilization (Copilot, Claude), Zero trust security frameworks, Hybrid/cloud/virtual desktop support
Technologies
Citrix Virtual Apps and Desktops, Windows 365, Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Nexthink, PowerShell, Terraform, Leapwork
Responsibilities
Lead day-to-day operations, support, optimization, and continuous proactive improvement of enterprise endpoint platforms; Design, deploy, and maintain endpoint management solutions using Citrix, SCCM, and Intune; Manage operating system deployment, patching, application packaging, and software distribution; Monitor endpoint performance and digital experience using Nexthink; Troubleshoot and resolve complex endpoint issues at the Tier 3 level; Lead root cause analysis, incident response, and continuous improvement efforts; Partner with Security teams to enforce endpoint security controls; Develop and maintain operational documentation, engineering standards, runbooks, and troubleshooting procedures; Drive automation and infrastructure-as-code initiatives; Build and enhance scripted or workflow-based remediation processes; Provide technical mentorship to junior engineers.
Seniority
Senior, hands-on IC with mentorship responsibilities