Senior Engineer
Core
Building enterprise contact center transformations by developing AI-native self-service agents, contact flows, and full-stack serverless tooling on the Amazon Connect platform.
Role type
Senior IC full-stack engineer (Amazon Connect & Generative AI)
Builds
AI agents, contact flows, serverless backends, and customer-facing portals for contact centers
Domain
Cloud communications (CCaaS) and Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect platform engineering, Generative AI (Bedrock/Claude), TypeScript/Node.js, Python, React, AWS Serverless, Infrastructure as Code (CDK/Terraform), Observability
Preferred skills
AWS certifications, Contact center migration experience
Technologies
Amazon Connect, Amazon Bedrock, AWS Lambda, AWS CDK, React, TypeScript, Python, DynamoDB, EventBridge, CloudWatch
Responsibilities
Build AI-native self-service using Amazon Connect AI agents and Bedrock; Engineer prompts and tool-calling integrations at production scale; Build contact flows integrating AI agents and Lambda-backed business logic; Author infrastructure as code with AWS CDK; Build custom Agent Workspace experiences with Streams API; Mentor junior engineers and contribute reusable assets to the practice.
Seniority
Senior, hands-on IC
