Mid-Market Customer Success Manager
Core
Partner with Global-e to ensure the long-term success of Mid-Market clients in the EU by developing relationships, driving revenue, and providing strategic insights.
Role type
Mid-Market Customer Success Manager
Builds
Global-e platform for cross-border e-commerce
Domain
E-commerce / SaaS
Deliverable
client delivery
Required skills
Account management, revenue growth (up-selling/cross-selling), strategic insights, data analysis, project management, C-level communication
Preferred skills
B2B software/logistics/SaaS experience, Masters degree
Technologies
Global-e platform
Responsibilities
Operate as the lead point of contact for clients, Develop trusted advisor relationships with C-level executives, Generate revenue through up-selling and cross-selling, Identify expansion opportunities and red flags, Prepare periodic performance reports and QBRs, Support clients' strategic and operational decisions
Seniority
Mid-level, hands-on IC