Senior Customer Success Manager
Core
Strategic account management for high-value enterprise clients, driving onboarding, adoption, retention, and revenue growth.
Role type
Senior Customer Success Manager
Builds
Long-term client relationships and revenue growth for enterprise eCommerce merchants
Domain
SaaS / eCommerce / Global Logistics
Required skills
Strategic account management, churn risk mitigation, upsell/cross-sell execution, account health monitoring, cross-functional collaboration, data storytelling
Preferred skills
Experience with enterprise clients, experience working with Sales teams, process improvement
Technologies
N/A
Responsibilities
Own portfolio of high-value accounts; Act as trusted advisor to enterprise clients; Proactively engage to track progress and mitigate churn; Collaborate with Support, Operations, and Product teams; Identify and pursue expansion opportunities; Monitor account health metrics (Health Score, NPS, NRR, CSAT); Drive process improvements; Serve as customer advocate internally and externally
Seniority
Senior, hands-on IC