VP, Customer Success
Core
Lead a global Customer Success organization to ensure enterprise customers achieve measurable business outcomes from Reltio's Context Intelligence Platform, driving adoption, expansion, and value realization for AI-driven data operations.
Role type
VP, Customer Success (Executive)
Builds
A scalable global Customer Success team and operational frameworks for customer value realization and retention.
Domain
Enterprise Data Management / SaaS / AI / Life Sciences / Financial Services
Deliverable
production ML models
Required skills
SaaS/PaaS/IaaS experience, MDM expertise, 15+ years in regulated industries, gross revenue retention strategy, account expansion, team building, value realization frameworks, executive stakeholder management
Preferred skills
Post-sale and sales background, computer science degree, customer council leadership, conference management
Technologies
Reltio Context Intelligence Platform, MDM, Cloud, Enterprise SaaS
Responsibilities
Lead a world-class Customer Success organization to support growth ambitions; Accelerate account expansion through cross-sell and upsell; Define and operationalize value realization frameworks tied to measurable outcomes; Successfully hire and scale a global team; Map customer journey from pre-sales to value realization; Participate in an executive council to shape product improvements.
Seniority
VP, Executive Leadership
