Director of Engineering - Studio Team
Core
Lead a team of developers and QA to design, develop, and maintain cloud AI solutions for contact center environments, enabling automated interactions and agent guidance.
Role type
Director of Engineering (Hands-on IC with leadership)
Builds
Cloud AI services, microservices, and user interfaces for contact center agents and supervisors
Domain
Cloud contact center software, AI, Telephony
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture (GCP/AWS/Azure), Microservices, CI/CD, Team leadership, Hiring, Distributed systems, Backend development (PHP/Python/Java), Frontend (React/Vue.js), QA automation, Security protocols
Preferred skills
Telephony and SIP, Containerization environments, Remote team management
Technologies
Laravel, PHP, Python, Vue.js, OpenAI, Google Speech, Dialogflow, Deepgram, IBM Watson, Wellsaid, React, GCP, AWS, Azure
Responsibilities
Lead and mentor software development engineers; Identify and hire suitable employees; Oversee design and implementation of features; Drive adoption of modern technologies and tools; Troubleshoot complex technical issues; Manage relationships with cloud service providers; Take part in roadmap planning and strategy
Seniority
Director, strategic leadership with hands-on technical contribution