Customer Success Executive, Health Plans
Core
Partner with health plan customers as a trusted advisor to ensure Carrot remains a valued part of their benefits, driving retention, member engagement, and cost savings.
Role type
Senior Customer Success Executive (Health Plans)
Builds
Payer-ready reporting on utilization, outcomes, and cost savings for health plan stakeholders
Domain
Healthcare / Fertility & Family Care / Health Plans
Deliverable
client delivery
Required skills
Account management, multi-stakeholder relationship management, data-informed recommendations, executive presentation, payer program evaluation, cross-functional collaboration
Preferred skills
Existing health plan relationships, payer operations familiarity (clinical integration, network strategy, utilization reporting), Salesforce/CRM proficiency, analytical writing
Technologies
Salesforce
Responsibilities
Own a portfolio of health plan accounts and drive retention/renewal outcomes; Increase member engagement and program utilization through data-informed recommendations; Present program value and cost-savings data to health plan leadership; Partner cross-functionally with Sales, Implementation, BI, Legal, and Member Success; Identify expansion opportunities within existing relationships; Contribute to customer success playbooks and best practices for the Health Plans segment
Seniority
Senior, hands-on IC
