Customer Support Executive
Core
Manage and resolve inbound support requests via chat, email, and calls; onboard new clients and train customers on the event technology platform.
Role type
Customer Support Executive
Builds
Client support and onboarding for a SaaS event technology platform
Domain
SaaS / Event Technology
Deliverable
client delivery
Required skills
documentation, note-taking, time-management, client-management, troubleshooting, product knowledge, upselling/cross-selling
Preferred skills
passion for technology, advanced computer skills, ability to switch gears quickly
Responsibilities
Manage and resolve inbound support requests; onboard new clients and train customers; identify support tickets masquerading as sales inquiries; create and maintain knowledge base content; provide internal feedback on customer needs; collaborate with Account Executives on strategic customer plans; encourage product upgrades.
Seniority
Entry-level (Freshers to 1 year experience)