Customer Support Executive
Core
Resolve inbound support requests via chat, email, and calls for a SaaS event technology platform serving Fortune 500 companies and startups.
Role type
Customer Support Executive
Builds
Client onboarding, troubleshooting, and knowledge base content for event technology products
Domain
SaaS / Event Technology
Deliverable
client delivery
Required skills
documentation, note-taking, time-management, client-management, advanced computer skills
Preferred skills
passion for technology, innovation, product expertise
Technologies
chat, email, 1:1 calls
Responsibilities
Manage and resolve inbound support requests; onboard new clients and train customers; identify support tickets masquerading as sales inquiries; provide customer feedback internally; create and maintain knowledge base content; encourage product upgrades; collaborate with Account Executives on strategic customer plans
Seniority
Entry-level (Freshers to 1 year experience)