Customer Success Manager I
Core
Partner with a portfolio of key accounts to drive product adoption, retention, and long-term customer value across a GRC platform.
Role type
Customer Success Manager I (IC)
Builds
Customer outcomes and value realization for clients in France, Belgium, and Luxembourg
Domain
SaaS / Governance, Risk, and Compliance (GRC)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, strategic review facilitation, usage data analysis, retention risk identification, renewal management, upsell qualification, cross-functional coordination, issue escalation handling
Preferred skills
SaaS experience, GRC domain knowledge, regulations understanding, software platform experience
Technologies
Salesforce, Microsoft Excel
Responsibilities
Manage client accounts as primary point of contact; conduct strategic review meetings; monitor adoption data to identify risks/opportunities; drive renewals and identify upsell opportunities; coordinate with internal teams to resolve issues; act as voice of the customer; handle escalations
Seniority
Junior/Mid-level, hands-on IC