Senior Client Success Manager (Large Market)
Core
Drive engagement, satisfaction, and retention for large market healthcare clients (1,000–4,999 lives) by managing relationships with employers and brokers.
Role type
Senior Client Success Manager (Large Market)
Builds
Long-term client retention and value realization for high-volume book of business
Domain
Healthcare / Health Benefits
Deliverable
client delivery
Required skills
B2B account management, stakeholder relationship management, project management, data analysis, executive communication, risk identification
Preferred skills
Healthcare industry experience, NRR growth experience, cross-functional collaboration
Technologies
N/A
Responsibilities
Manage 25-30 large market client and broker accounts; monitor account health and address risks; analyze KPIs to drive engagement; execute engagement plans; lead client meetings and deliver reports; collaborate with Sales and Member Services.
Seniority
Senior, hands-on IC
