Associate Service Desk Analyst
Core
Provide friendly, reliable technical support and troubleshoot hardware, software, and network issues to ensure business continuity and user productivity.
Role type
Associate Service Desk Analyst (Desktop & Mobile Support)
Builds
IT service delivery for employees using Windows, Mac OS, and O365
Domain
Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows enterprise support, Mac OS support, O365 proficiency, hardware troubleshooting, network troubleshooting, ticket management, knowledge base creation, multi-tasking
Preferred skills
Computer Science/Engineering/IT degree, ITIL certification
Technologies
Windows, Mac OS, O365, Diligent core technologies
Responsibilities
Deliver onsite and remote technical support for hardware, software, and network issues; manage incidents from start to finish; update service tickets and communicate with stakeholders; contribute to knowledge base resources; collaborate with cross-functional teams.
Seniority
Junior, 0-3 years experience