Customer Support Engineer
Core
Troubleshoot technical issues for enterprise customers using RelationalAI's platform to ensure smooth deployment and operation of AI systems.
Role type
Senior Customer Support Engineer (Technical)
Builds
Customer success and product reliability for enterprise AI clients
Domain
Enterprise AI / Relational Databases / Cloud Infrastructure
Deliverable
client delivery
Required skills
Python, SQL, database technologies, graph database technologies, log analysis, stack trace analysis, performance troubleshooting, cross-functional collaboration, customer communication
Preferred skills
AI agent usage, code optimization, architecture advisory
Technologies
RAI, Snowflake, Azure
Responsibilities
Triage and resolve urgent to minor support requests, troubleshoot performance and environment issues, collaborate with Sales and Engineering teams, provide guidance to CTOs and developers, work with Product teams to drive fixes and enhancements
Seniority
Senior, hands-on IC