Customer Support Engineer (Inference), India
Core
First-line technical support for customers building training, fine-tuning, and inference solutions with Together AI's GPU clusters and Gen AI services.
Role type
Senior Customer Support Engineer (Inference)
Builds
Together AI's inference and fine-tuning services for customers
Domain
Artificial Intelligence / High-Performance Computing (HPC)
Deliverable
client delivery
Required skills
GPU cluster administration, Kubernetes, Ansible, Python, TypeScript, JavaScript, network troubleshooting, HPC storage systems (Vast, Weka), infrastructure as code, complex technical problem solving
Preferred skills
Experience with SLURM, NFS-based storage management, scripting languages, testing/debugging tools (curl, Postman)
Responsibilities
Resolve complex technical challenges involving GPU clusters and inference services, act as product expert for Gen AI solutions, collaborate with Engineering and Product teams, transform customer insights into roadmap actions, maintain technical documentation, provide on-call support coverage
Seniority
Senior, hands-on IC
